Refund policy
We hope you LOVE everything you purchase from The Prissy Pelican Boutique, but we understand that sometimes things don’t work out. Please review our return policy below before submitting a return request.
By placing an order with The Prissy Pelican Boutique, you acknowledge and agree to all store policies listed on this website.
Policy Agreement
By completing a purchase, customers confirm that they have read, understood, and agreed to all store policies including our return, shipping, and refund policies.
The Prissy Pelican Boutique reserves the right to refuse returns, refunds, or store credit that do not comply with these policies.
Policies are subject to change without notice.
📌 RETURNS OVERVIEW
Returns are for STORE CREDIT ONLY, issued via email or gift card.
• No refunds
• No exchanges
Customers are responsible for return shipping.
Original shipping fees are non-refundable.
Returns sent without prior authorization or to the incorrect address may be refused, returned to sender, or discarded at the store’s discretion.
Packages refused or returned to sender will be treated as returned merchandise and may be subject to applicable restocking fees and shipping charges.
🚫 FINAL SALE ITEMS (NOT ELIGIBLE FOR RETURN)
The following items are Final Sale and cannot be returned for store credit:
• Items purchased with ANY discount code
• Items marked FINAL SALE
• Seasonal & holiday items
• Intimates (bralettes, bodysuits, leggings, hosiery, etc.)
• Accessories (including jewelry, hats, hair items, socks, bows, etc.)
• Handbags (purses, wallets, CC holders, O-rings, etc.)
• Doorbusters, BOGO, DOTD, Mystery Bags
• Gift cards
• Custom or personalized items
• Swimwear
Beauty, bath & personal care items (non-returnable for hygiene and safety reasons including lotion, soap, bath bombs, cosmetics, and healthcare products)
Sensory & children’s items (including NeeDoh, slime, fidget toys, baby teethers, and similar items — non-returnable once sold for hygiene and safety reasons)
Home & household items including laundry detergent, cleaners, sprays, soaps, candles, wax melts, room sprays, diffusers, freshies, and any scented items
Online Exclusives (items shipped directly from partner brands/vendors)
📦 RETURN CONDITIONS
To be eligible for return:
• Items must be unworn, unwashed, undamaged, and in original condition
• Tags must be attached and packaging included where possible
• Shoes must be returned in their original shoebox, damage-free
Items returned with:
• stains
• odors
• pet hair
• signs of wear
will not be accepted.
Unauthorized returns or returns outside the 14-day return window will not be accepted.
Items returned without prior approval will be considered Final Sale, and the customer will be responsible for return shipping to receive them back.
If return shipping is not paid within 7 days of notification, the item(s) will be donated or discarded.
📦 RETURN SHIPPING & PACKAGING REQUIREMENTS
To ensure your return arrives in acceptable condition, please follow these steps.
Double-Bagging Required
Each clothing item must be placed inside a clear inner bag (such as the original packaging or a Ziploc bag) before being placed inside the outer mailer. This helps protect items from water damage, odors, and handling during transit.
Protect Delicate Details
Clothing should be folded carefully so sequins, appliqué, smocking, glitter, or embellishments are not bent or damaged. Items that arrive damaged due to improper packaging may not be accepted.
Pet Hair-Free Requirement
Clothing must be tried on and stored away from pets. Items returned with pet hair, odors, or allergens will be automatically rejected.
📮 RETURN INSTRUCTIONS
To begin a return, please email:
Include:
• Your name
• Order number
• Item(s) you would like to return
Return instructions and the correct return address will be provided once your return request has been reviewed and approved.
Return requests must be submitted via email. Social media messages or comments are not considered official return requests.
🎁 STORE CREDIT / GIFT CARDS
Store credit is issued via email within 5–7 business days of receiving your return.
• Check spam/junk folders if you do not see it
• Store credit expires 3 years from the issue date
• If your order total exceeds the credit amount, you may use another payment method at checkout
💻 ONLINE EXCLUSIVE ITEMS
Items marked Online Exclusive ship directly from our brand partners and vendors.
Because these items are fulfilled outside of The Prissy Pelican Boutique, they are considered Final Sale and are not eligible for return, exchange, or store credit.
If your Online Exclusive item arrives damaged, defective, or incorrect, please contact the vendor directly using the contact information included with your order.
Unfortunately, we are unable to process returns or adjustments for these items through The Prissy Pelican Boutique.
📦 MISSING OR INCORRECT ITEMS
If you receive incorrect or missing items, please contact us within 3 business days of delivery.
Email:
contact@prissypelican.com
📷 DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item due to a manufacturing issue, you must notify us within 3 business days of delivery.
Email:
contact@prissypelican.com
Include:
• Your name
• Order number
• Clear photos of the issue
Once approved, we will issue a prepaid return label and either send a replacement or issue store credit.
The return label expires in 5 days. Claims submitted after 3 days or with expired labels will not be accepted.
🚚 LOST OR CARRIER-DAMAGED PACKAGES
Once a package is accepted by the shipping carrier, The Prissy Pelican Boutique is not responsible for damage, delays, or loss during transit.
We do not replace or refund packages marked Delivered by the carrier.
If your order is lost, stolen, or damaged during transit, you must file a claim directly with the shipping carrier.
🚚 CARRIER DELAYS & DELIVERY ISSUES
We are not responsible for:
• Carrier delays (USPS, UPS, FedEx)
• Packages marked Delivered by the carrier
• Lost or stolen packages
• Incorrect addresses provided by the customer
Customers are responsible for verifying shipping information before submitting an order.
⚠️ ORDER CHANGES, CANCELLATIONS & RESTOCKING FEES
Because we are a small business, every order matters. Processing orders, submitting vendor purchases, and preparing shipments involve non-refundable fees and labor costs.
Order Changes or Cancellations
Orders cannot be changed or cancelled once placed.
We cannot add items to an existing order.
Once an order is submitted, it immediately begins processing in our system or is sent to a vendor for fulfillment.
Cancellation Policy
Order cancellations are not guaranteed.
Many items — especially Online Exclusives — begin processing immediately and cannot be stopped.
Approved cancellations incur a 15% restocking/processing fee to offset the non-refundable processing costs already incurred.
All approved cancellations are issued as store credit.
Excessive Returns
Customers flagged for excessive returns may be charged a 15% restocking fee, which will be deducted from issued store credit.
💲 PRICE ADJUSTMENTS
Due to limited inventory and high demand, price adjustments are not offered.
💳 INSTALLMENT PAYMENTS
If you use Sezzle, ShopPay, Afterpay, Klarna, or Affirm, you remain responsible for completing your payment plan even if your return is approved and issued as store credit.
📬 UNCLAIMED RETURNS
If an item is returned but does not meet return criteria, the customer will be notified by email.
If shipping is not paid to have the item returned within 7 days of notification, the item will be donated, discarded, or returned to inventory at the store’s discretion.
📦 UNCLAIMED ORDERS & RETURNED PACKAGES
Orders selected for in-store pickup must be picked up within 45 days of the ready-for-pickup notification email.
If an order is returned to The Prissy Pelican Boutique due to:
• incorrect address
• insufficient address
• unclaimed delivery
• refused package
the customer will be notified by email.
Customers may choose to:
• Pick up the order in store
• Pay the shipping cost to have the order resent
Original shipping charges are non-refundable.
If pickup or reshipment is not arranged within 45 days of notification, the order will be considered abandoned.
Abandoned orders will be returned to inventory, and no store credit will be issued.
The Prissy Pelican Boutique reserves the right to donate, discard, or otherwise dispose of abandoned merchandise at the store’s discretion.
The Prissy Pelican Boutique is not responsible for packages returned due to incorrect addresses provided at checkout. Customers are responsible for verifying shipping information before placing an order.
Policy Enforcement
The Prissy Pelican Boutique reserves the right to refuse service, cancel orders, limit quantities, or deny returns to anyone suspected of fraud, abuse of store policies, excessive returns, or resale activity.
💗 THANK YOU FOR UNDERSTANDING
As a small, local boutique, we truly appreciate your support and understanding. These policies help us keep prices fair, inventory accurate, and ensure every customer receives merchandise in pristine condition.
Your kindness and support allow us to continue offering the cutest and most unique styles for your families.