Shipping policy
Shipping timelines are estimates only. Delivery dates displayed at checkout are automatically generated by the website and do not reflect guaranteed delivery dates. Processing times are estimates and cannot be guaranteed. Processing times may vary due to order volume, holidays, inventory availability, or delays from partner brands and vendors fulfilling Online Exclusive items. The Prissy Pelican Boutique cannot guarantee delivery or processing times.
📦 All boutique orders ship from Bossier City, Louisiana, USA.
We take pride in carefully packing every order to ensure it arrives safely and in beautiful condition.
By placing an order with The Prissy Pelican Boutique, you acknowledge and agree to all store policies including our shipping, return, and refund policies.
⏱️ Processing Time
Orders are typically processed within 1–5 business days (Monday–Friday).
Processing time refers to the time required for our team to prepare, pack, and ship your order. Delivery time begins after your order has shipped.
Processing times are estimates and cannot be guaranteed. Processing may be extended due to:
• high order volume
• holidays or promotional events
• inventory availability
• vendor fulfillment timelines for Online Exclusive items
Orders are processed in the order they are received. We are unable to expedite processing outside of the shipping options selected at checkout.
Tracking information will be sent to the email address provided at checkout once your shipping label has been created.
🛍️ Shipping Options
We offer several shipping options at checkout so you can choose what works best for you.
Standard Shipping (USPS Ground Advantage)
Budget-friendly delivery (typically 2–4 business days after shipment).
Priority Shipping (USPS Priority Mail)
Faster delivery (typically 1–2 business days after shipment).
Next Day Shipping (USPS Express or UPS Next Day Air)
Expedited delivery (typically 1 business day after shipment).
Shipping timelines provided by carriers are estimates only and are not guaranteed.
Delivery dates displayed at checkout are automatically generated by the website and do not reflect guaranteed delivery dates.
Shipping fees are non-refundable once an order has shipped, including delays caused by the carrier.
🚚 Shipping From Louisiana
Orders ship from Louisiana, and we do our best to keep customers informed throughout the shipping process.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking updates once the carrier scans the package into their system.
🔁 Preorders
Some items may be listed as Preorder and will include an estimated restock or arrival date in the product description.
If your order contains both in-stock and preorder items:
• Your order will ship once all items have arrived
• If you need in-stock items sooner, please place separate orders
Preorder dates are estimates and may change based on vendor delivery schedules.
🤝 Orders from Partner Brands (Online Exclusives)
Some items on our website are marked as Online Exclusives and ship directly from our trusted brand partners and vendors.
Because these items are fulfilled by partner warehouses, processing and shipping times may vary and may exceed our standard boutique processing timeframe.
Customers should expect the following:
• Processing times vary by vendor
• Items may ship separately from boutique orders
• Multiple tracking numbers may be issued
• Packages may not include boutique packaging
• These items are not eligible for local pickup
Estimated shipping timeframes, when available, will be listed in the product description.
Hotel Collection & Aroma360 Orders
Please note that Hotel Collection and Aroma360 products are Online Exclusive items and ship directly from the brand's warehouse rather than from The Prissy Pelican Boutique. While many orders arrive within the estimated processing timeframe, certain products, diffuser models, and fragrance oils/scents have recently experienced longer processing and shipping times than others due to vendor fulfillment delays and inventory availability.
Because these items are fulfilled by the manufacturer, we do not have control over their processing speed, shipping timelines, or inventory allocations. Tracking information is provided once the order has been processed and shipped by the vendor. Some orders may ship in multiple packages, and certain scents may take significantly longer to dispatch than others.
If you are purchasing Hotel Collection or Aroma360 products for a specific date, holiday, or special occasion, we recommend placing your order well in advance, as delivery dates cannot be guaranteed. We appreciate your patience and understanding as we work with our vendor partners to provide updates whenever they become available.
📬 Tracking & Delivery
You will receive a tracking number via email once your shipping label has been created.
Please allow 24–48 hours for tracking updates after the carrier scans the package into their system.
Tracking updates are controlled by the shipping carrier and may occasionally experience delays.
🚫 Shipping Liability Disclaimer
Once a package has been accepted by the shipping carrier, The Prissy Pelican Boutique is not responsible for delays, loss, theft, or damage during transit.
Proof of delivery provided by the shipping carrier, including delivery confirmation or delivery scan, will be considered proof of delivery and fulfillment by The Prissy Pelican Boutique.
If a package is marked Delivered but cannot be located, customers should:
• contact the shipping carrier
• check with neighbors or household members
• verify delivery location
We are not responsible for:
• carrier delays (USPS, UPS, FedEx, etc.)
• packages marked Delivered by the carrier
• lost or stolen packages
• incorrect or incomplete shipping addresses provided at checkout
• undeliverable or refused packages
• additional shipping charges caused by incorrect address entry
• customs duties or international import fees
Customers are responsible for verifying shipping information before placing an order.
📦 Returned or Undeliverable Packages
If a package is returned to The Prissy Pelican Boutique due to:
• incorrect address
• insufficient address
• unclaimed delivery
• refused package
the customer will be notified by email.
Customers may choose to:
• pick up the order in store, or
• pay the shipping cost to have the order resent.
Original shipping charges are non-refundable.
If pickup or reshipment is not arranged within 45 days of notification, the order will be considered abandoned.
Abandoned orders will be returned to inventory, and no store credit will be issued.
The Prissy Pelican Boutique reserves the right to donate, discard, or otherwise dispose of abandoned merchandise at the store’s discretion.
The Prissy Pelican Boutique is not responsible for packages returned due to incorrect addresses provided at checkout. Customers are responsible for verifying shipping information before placing an order.
📝 Carrier Claims
If your package is lost, stolen, or damaged during transit, please file a claim directly with the shipping carrier.
Carrier claim contacts:
USPS Claims Support
📞 1-800-275-8777
UPS Claims Support
📞 1-800-742-5877
FedEx Claims Support
📞 1-800-463-3339
💬 Questions?
We’re always happy to help.
Please contact us at: